Thursday, April 16, 2015

Customer experience in Montefusco Cycling


Enjoy cycling in Catalonia with Montefusco Cycling
Leading the group
Mare de Deu del Mont, in Girona
"We contacted Claudio at Montefusco Cycling for a 6 day guided tour out of Barcelona.  He exceeded our expectations in every way and left each of us regarding this vacation as one of our best.  There were 7 of us and he provided himself and another guide along with a driver/photographer.  After trading emails and a few phone conversations, he understood that we were looking for a very special cycling experience that needed to accommodate 2 different groups.  One group was all about a challenging and memorable biking experience, while the other was more about touring, sight-seeing and cafes (although he would find out that the first group also enjoyed a hot cortado).  He worked with us to customize daily rides for each group that also allowed the two groups to meet for lunch or a break along the way.  He guided us from town to town including mountain top climbs with fantastic vistas and wonderful passages along the Mediterranean Coast.  We ended each day at a top notch hotel with a planned dinner, followed by a nice breakfast the next morning.  This approach worked out very well since we were able to experience a new location each day without the hassle of trying to find restaurants to accommodate us after a full day of riding.  Always keeping our requests at the top of his mind.   His knowledge of the area and understanding of our needs allowed him to adapt each day’s ride to the current conditions of both the weather and the riders.  We all agreed that we would definitely use Montefusco Cycling again and depending on his flexibility see if he will travel to our next bike trip.  Thanks Claudio!"


Cycling in Montserrat with Montefusco Cycling
Cycling in Montserrat
"Claudio, who runs the business, came highly recommended by a friend. She had done a cycling tour with him and said he´d take care of me.
She was right.
I emailed Claudio and told him how I had 6 days off work (I live in London at the moment), and wanted to come down to Spain for some cycling. I had no other plans.
Not only did Claudio email me back almost immediately but he had recommendations on where to stay, where to visit and which rides I should do. He organised my bike rental for me and a guide for the days I wanted to ride but he couldn´t.
All the rides were fantastic. They were with either Pablo or Claudio himself, and only us two. None were group rides. They quickly discovered the pace I could ride at. I´m training for sporting events at the moment. I wanted it fast enough to be worthwhile training, but not so fast I didn´t enjoy myself!
Claudio discovered I liked to do racing events. So he even helped organise my entry for a local duathlon event that I raced whilst here. Such great fun!
Many local cyclists recognised my guides on rides. They are well known within the cycling community here.
After the rides we would go somewhere only the locals know. Very cheap Catalan food at very very good prices. I can´t thank Claudio (and Pablo) enough for the experience I had here.
I thoroughy thoroughly recommend his services (whether simply bike rental, or tour guides) to anyone coming to Barcelona. He is about service to the individual above all else. Thanks Claudio! "